Enterprise support
Support that is included with Enterprise
Enterprise is for businesses that need Sparkssurge shaped around their real operations. Support is included, from setup and integrations through to priority issue triage and ongoing optimisation.
Included in Enterprise
What Enterprise support covers
Dedicated Sparkssurge support contact for your team
Implementation and onboarding support for your agents and CRM
Priority bug triage for business-critical issues
Feature request planning and roadmap review
Custom workflow, automation, and integration support
Agent performance reviews and optimisation check-ins
Support for call concurrency, routing, and package planning
Documentation and handover for your internal operators